Nội dung chính
- A. CALL TO AMAZON
- 1. Những trường hợp nào có thể giải quyết được ngay khi call
- 2. Những trường hợp Amz không support ngay qua call (phải gửi mail)
- 3. Cần chuẩn bị thông tin gì trước khi call
- 4. Nên gọi vào khung giờ nào
- 5. Các số điện thoại Support có thể gọi
- 6. Những mẫu câu thường sử dụng trong khi call
- 7. App sử dụng để call AMZ (Free): for Androi only
- 8. Hướng dẫn bước tiếp theo sau khi call
- B. MAIL TO AMAZON
- 1. LỖI GIAO CHẬM, GIAO SAI SẢN PHẨM
- 2. LỖI VI PHẠM BẢN QUYỀN
- 3. HỖ TRỢ KHÁNG BILL
- 4. LỖI LOG IN, KHÔNG ĐĂNG NHẬP ĐƯỢC
- 5. LỖI RELATED (TÀI KHOẢN TRÙNG IP)
Dear all
Đây là nội dung hướng dẫn call hoặc gửi mail cho Amazon để giải quyết các vấn đề liên quan đến tài khoản người bán, hy vọng giúp ích được các anh chị em đang cần nhé.
A. CALL TO AMAZON
- Gọi để giải quyết trực tiếp vấn đề liên quan đến tài khoản
- Gọi để xúc tiến quá trình giải quyết tài khoản cho nhanh hơn
- Gọi để thay các thông tin liên quan đến tài khoản an toàn hơn
- Tạo case cho amz về vấn đề mình muốn làm.
1. Những trường hợp nào có thể giải quyết được ngay khi call
+ TH muốn thay đổi thông tin liên quan đến tài khoản, khi tài khoản vẫn đang active
+ TH muốn thay PO nhưng không nhớ số PO cũ để xác minh
+ Tất cả các TH bên support đều hứa sẽ giải quyết sớm, nhưng sẽ tùy vào người mà bạn gặp được nữa.
2. Những trường hợp Amz không support ngay qua call (phải gửi mail)
+ Tạo case
+ Tất cả những TH khác ngoài mục 1
3. Cần chuẩn bị thông tin gì trước khi call
+ Mail đăng ký tài khoản Amazon : đánh vần cho họ nghe, học lại bảng chữ cái TA abcd
+ 4 số cuối của thẻ VISA
+ Địa chỉ đăng ký : đọc bằng Tiếng Việt
+ Số điện thoại đã đăng ký với amazon ( có nhiều TH support sẽ gửi code về sdt này để xác minh, Nếu không còn sdt đó, thì phải update sang sdt khác)
+ App Authy / Authentication
4. Nên gọi vào khung giờ nào
+ US: Nên gọi vào các buổi tối
+ UK : 3h chiều trở
5. Các số điện thoại Support có thể gọi
**US :
1. +18882804331
2. +12065084051
3. +18662161072
**UK :
1. +442070847901
2. +442070847911
6. Những mẫu câu thường sử dụng trong khi call
S: Thank you for contacting AMZ, My name is… How May I help you?
Y: Hello, My name is…, how are you today….My account …
S: Can I have your name and your email ID please?
Y: Yes, My name is…, My email: Spell your email… lemanhbk@gmail.com
Ex: L for Lisa, E for England, M for Miami, A for Apple, N for Nancy, H for hotel
( tên người , địa danh, nước)
S: What is your 4 digit numbers on your credit card?
Y : Ok….( 4 số cuối của thẻ visa trong tk amazon)
S: What about your billing address?
Y: Tell them in VietNamese
S : Now I will send a code to your phone number, the number that you used to regísted amazon account, and then tell me please?
Y: prepare that phone number to receive code
7. App sử dụng để call AMZ (Free): for Androi only
+ Skype
+Text now
+ 2ndline
8. Hướng dẫn bước tiếp theo sau khi call
I called the Customer service center with numbers : +18662161072 and asked the reason for suspension of my account. She asked my email id and the last 4 digits of my credit card number. I told her everything and she asked me to appeal to the site and answer the 4 questions.
10. Nội dung email gửi AMZ cần tập trung gì: Vấn đề chính, nói ra lý do mà anh chị nghĩ là vì nó mà bị khóa tài khoản.
B. MAIL TO AMAZON
1. LỖI GIAO CHẬM, GIAO SAI SẢN PHẨM
I called the Customer service center with numbers : +18662161072 and asked the reason for suspension of my account. She asked my email id and the last 4 digits of my credit card number. I told her everything and she asked me to appeal to the site and answer the 4 questions.
1. As a new seller,I don’t know much about restricted product violations. That why I made a mistake with this product, I took a research about your policy, and now i am sure that, in the future there is no more cracker product.
2. I recruit more seasonal staff during peak periods such as Christmas, New Year …before they upload they must to check carefully about everything which related to your policy to make sure its safe for customers
3. I already recruited 10 customer care staffs to ensure our customers are well cared for.
4. we have refunded to buyers and make sure they receive sincere apologies from us.
5. we recruit more seasonal staff during peak periods such as Christmas, New Year …
6. recruit a customer care staff to ensure our customers are well cared for.
*** Steps we take to prevent the next incident.
1. reset and tightening the management system, our packaging and shipment confirmation procedures must be synchronized.
2. closely monitor orders that have been and are being shipped promptly to customers, not to let customers not know where their packages are.
3. improve inventory management system to avoid out of stock.
2. LỖI VI PHẠM BẢN QUYỀN
The reason(s) I was selling allegedly infringing products and/or uploaded allegedly infringing content.
I called the Customer service center with numbers: +18662161072 and asked the reason for suspension of my account. She asked my email id and the last 4 digits of my credit card number. I told her everything and she asked me to appeal to the site and answer the 4 questions.
1. As a new seller, I don’t know much about restricted product violations. That why I made a mistake with this product, I took a research about your policy, and now i am sure that, in the future there is no more cracker product.
2. I recruit more seasonal staff during peak periods such as Christmas, New Year …before they upload they must to check carefully about everything which related to your policy to make sure its safe for customers
3. My account has suspended one time before, then Amazon reactived my account, after that i dont list any products to my store as i promised . please check it for me.
*** Steps we take to prevent the next incident.
1. Deleted those products forever,never happens again, you can check it in my store.
2. improve inventory management system to avoid any bad supplier from China, instead of, i will try to choose products from USA, to help customer satisfy
3. I recruited a proffessional person about researching good products and from now on every product when i upload will be selected carefully to ensure that customers will receive their order on time.
4. I am Sure i will check my procducts carefully, one by one.
5. I will not list products by tool any more, i will do it by my hands, list very slowly and carefully to check.
6. I have been stop list products in a month and spend time for research about Amazon Policy, now i am keep doing on it the this thing happened again.
Please if is there any thing i need to do, can you recommend for me, i feel very frustrated with this case, thank you!
Please help me to resolve this issue and reactivate my account to use. Thanks for your co-operation regarding this issue.
3. HỖ TRỢ KHÁNG BILL
– Pass bill thứ 3, 4, 5
IP sạch là điều kiện cần thiết
– Time: Sáng 9h30-10h30, Tối 7h30- 8h
– Gửi bill kèm passport va PO,
– Sau khi mail về chưa ok gửi tiếp:
Sao kê bank, billing invoice, passport, PO.
– Nội dung kháng:
Dear Amazon Support Team,
My name is Nguyen Viet Quy, Duong Ly Bon, P. Tien Phong, TP. Thai Binh, Thai Binh 410000.
Date of birth : 11/09/1983
My address is Duong Ly Bon, P. Tien Phong, TP. Thai Binh, Thai Binh 410000, Vietnam.
I received an email which says that my seller account has been suspended by
amazon. And they said I had to provide more details.
Cope to resolve this issue:
I find out more about Amazon’s policy.
I understand that it is a difficult business but I will comply and commit
to follow Amazon’s policies.
I appreciate your work and look forward to receiving your reply as soon as
possible so that I can continue to sell on Amazon.
I send you my docs.
+ My Invoice
+ My Bank statement
+ Payoneer
+ My Passport
Please review and reinstate my Amazon account as soon as possible.
I am looking forward to hearing from you soon!
Best regards,
Nguyen Viet Quy
***Địa chỉ email support:
payments-investigate@amazon.ca
seller-performance@amazon.com
seller-performance-policy@amazon.ca
mri-csf-siv@amazon.com
seller-performance-policy@amazon.com
pq-seller-assessment@amazon.com
listings-report-proactive@amazon.com
payments-funds@amazon.com
resolution-sellers@amazon.com
notice-dispute@amazon.com
seller-performance@amazon.com.mx
4. LỖI LOG IN, KHÔNG ĐĂNG NHẬP ĐƯỢC
Mail to: seller-performance@amazon.com, notice-dispute@amazon.ca, seller-performance-policy@amazon.ca, notice-dispute@amazon.com, pq-seller-assessment@amazon.com, seller-appeals-pq-dispute@amazon.com, resolution-sellers@amazon.com, jeff@amazon.com
Tittle: I cant Login
Dear Amazon seller support,
I write this email after many time I call to Seller Support with reason that your website inadvertently disclosed my name and email address due to a technical error. i have been waited several days to fix this problem but until now my problem cant still be solved.
My problem: I cant login my Account although I type correct my password but i tell that incorrec password. I also try to change my password but i cant login with notice like picture in this link:
http://prntscr.com/ll30ls
I hope this is the last time i write to you about this issue. Quickly fix this problem for me. It effect so much to my business.
5. LỖI RELATED (TÀI KHOẢN TRÙNG IP)
Mail to: seller-performance@amazon.com, notice-dispute@amazon.ca, seller-performance-policy@amazon.ca, notice-dispute@amazon.com, pq-seller-assessment@amazon.com, seller-appeals-pq-dispute@amazon.com, resolution-sellers@amazon.com, jeff@amazon.com
Tittle: I cant Login
Dear Amazon seller support,
It shows that my account has related to an account that may not be used to sell on Amazon site.
I called the Customer service center with numbers : +18662161072 and asked the reason for suspension of my account. She asked my email id and the last 4 digits of my credit card number. I told her everything and after she checed my account, she said that there is no other account related to my account, and I am not trying to create a new account with this email : … ten mail
Yes, my account has been deactivated in error and I don’t hold any other accounts on Amazon. This is the first time I created this account. Please help me to resolve this issue and reactivate my account to use. Thanks for your co-operation regarding this issue.
Trên đây là cách để gọi điện thoại và mail hỗ trợ từ bên Amazon cho các Seller do nhóm Amazon FBA Freedom chia sẻ mình xin chia sẻ lại cho anh em cộng đồng được biết nhiều hơn
